Refund Policy
Last updated:
This policy explains how to request assistance or a refund for a paid reading and portrait purchased from My Soulmate Finder.
Your purchase
The free preview does not require payment. Unlocking the complete reading and portrait is an optional, one-time purchase at the price shown at checkout. There is no subscription or recurring charge.
When to contact us
Please contact support if you paid but cannot access your reading or portrait, generation repeatedly fails, you were charged more than once for the same purchase, or you believe a charge was made without your authorization. We will review the transaction and work with you to resolve the issue, including a refund where appropriate.
You can also contact us with other concerns about your purchase. Requests are assessed individually based on the issue, delivery status, and applicable consumer rights. This policy does not offer an unconditional satisfaction guarantee.
How to request a refund
Email contact@mysoulmatefinder.com with the email used for your purchase, the purchase date, your reading link or receipt reference if available, and a description of the issue. Please do not send your full card number, security code, or banking passwords.
We may request additional information needed to identify the purchase. We will communicate the outcome by email.
Refund processing
Approved refunds are submitted through Stripe to the original payment method. The time for the refund to appear depends on your bank or payment provider. Contact us if you need help locating an approved refund.
Nature of the reading and your rights
The reading and portrait are personalized, symbolic content for entertainment. They do not identify a real person or guarantee a relationship outcome. See our Terms of Service for more about the experience.
Nothing in this policy limits any cancellation, refund, or other consumer rights that apply to you under applicable law.
Contact us
For questions about this policy or your reading, email contact@mysoulmatefinder.com.